Building the Currency of Trust, Pt. 2
This is a follow-up post to the previous one on the ‘Currency of Christian Leadership’. In that post, I made the case that the Old Testament model of leadership was based on a kind of ‘divine right’ to rule. The ‘man of God’ ascended the ‘mountain of the Lord’, received the ‘word of the Lord’, and came and told the people what to do. But in the New Testament, because every believer has the Spirit of the Lord not just ‘upon’ them but ‘in’ them, the ground is level in terms of access to God and to His word. The authority to lead within the New Testament church seems to come from trust– when a person’s gifts and callings are evident to all, and their character has been tested, they are set into a particular office of leadership.
So the question is…
How do leaders earn the currency of trust?
There are many ways of answering this, and different words may refer to the same concepts or core ideas. But in my mind…
Trust is the result of transparency, consistency, and kindness.
Transparency. By transparency, I don’t mean that we tell everyone everything. I simply mean that we don’t try to hide things from people, and, where appropriate, we give them access. Take the Jerusalem Council in Acts 15– the most pivotal staff meeting in all of church history. The key leaders from both Antioch and Jerusalem were there. Each spoke freely– and sometimes strongly. Then James, the trust leader of the group, made a decision that was, in his words, a judgment call. Then, the decision was clearly communicated– it was written down!– and personally delivered— Paul and Barnabas returned to Antioch with members from the Jerusalem church who stayed for a few days, long enough to pray, prophesy, and encourage the church in Antioch. It’s also worth noting that the very contents of the council were disclosed to all– which is why we can read about in Luke’s volume 2, the Book of Acts!
As often as we can let people into the process, we should. Even if they aren’t weighing in on the decisions, it can be helpful to let them know what what into the decision. Provide context. Admit the limitations of your logic or even of the decision-making process. Acknowledge the inherent risks. Give them space to wrestle with it and to process it on their own. The worst thing to do is to keep people out or in the dark, and then try to serve up some spin or to try to manipulate them into feeling how you want them to feel.
Thus, transparency = humility + vulnerability.
Consistency. Nobody likes to be boring, but a certain measure of predictability is associated with being trustworthy. For example, the faithfulness of God is likened to the surety of the rising sun. The sun does the same ole predictable thing every day (more or less!), and that is a sign in creation of the dependability and faithfulness of God.
For leaders to gain trust, their responses need to be consistent. We can’t say ‘Yes’ one day to a certain kind of thing, and then ‘No’ the next day to that same sort of request. They can’t change course every year, chasing a new trend or fad in church life. This doesn’t mean that we can’t listen to the Spirit or discern new vision or direct a new course. We can and must do those things. But it must fit within an overall framework of consistency. Paul’s frustration with Peter (as evidenced in Galatians) was that Peter would act differently around Gentiles depending on if members of the Jerusalem church were around! Paul thought it would cause confusion and instability to Gentile converts– and that it demonstrated a lack of integrity on Peter’s part.
Thus, consistency = reliability + integrity.
Kindness. I chose this word because, for one, a leader may be transparent and consistent, and still not good. Psyco-pathic serial killers can be the first two things! Kindness is not ‘niceness’; it’s a Christ-shaped kind of love that manifests in forgiveness that flows from a tender heart toward others.
Paul, writing to the Ephesian church, urges them to work toward unity with one another by being ‘kind, tender-hearted, forgiving one another, even as God in Christ Jesus’ forgave them. If we want people to trust us, we have to show them that we are safe places for their questions, fears, doubts, and disagreements. If every time a person raises a question or expresses a concern, we shut them down and tell them to just ‘submit’, we may gain power, but we won’t win trust.
Thus, kindness = tenderness + safety.
One final question that might come up: How does a leader who is new to a community gain trust when they are given a position first?
First of all, there is nothing wrong with placing a person in a position of trust before they’ve had time to earn it themselves. This happens all the time, and to some degree it happened with Paul after his conversion. It took Barnabas vouching for Paul before the church began to trust him.Which leads to the second thing…
When a new leader is placed in a position of leadership before they have earned the trust of the people, they are borrowing the trust of established leaders. When I first arrived at New Life, I was allowed to lead worship before people really knew who I was. But the worship pastor at the time, Ross Parsley, was implicitly vouching for me by placing me up there. I was conscious that I was borrowing his trust– the trust that the church had in him. That meant I was a steward of the currency that he had earned. Let me say that again: A new leader is a steward of the currency of trust that the established leaders have earned. So, steward it well. [See ‘Figure A’ below (like my fancy sharpie drawing?)]
And, work hard to earn trust for yourself. After all, the best case scenario is when you have earned the trust of new people that the established leaders never had, and in doing so expand the sphere of trust for the established leaders. [See ‘Figure B’ below]
Anyway…these are just some musings paired with a really bad sharpie sketch. And again, there probably a half dozen other ways to say the same thing. I welcome your input as you wrestle with these ideas.